Small Business Owners Express Desire to Outsource Social Media and Other Marketing Activities, But Have Cost Concerns
The Estimated Value of an Extra Hour in their Day: $273

WALTHAM, Mass.--(BUSINESS WIRE)--While many small business owners are “do-it-yourselfers,” handling marketing tasks from email to SEO in-house, many do outsource select activities, particularly those related to advertising and website management, according to new survey data from Constant Contact®, Inc. (NASDAQ: CTCT). Then there are the marketing activities that small businesses handle largely in-house but would prefer to outsource: 96 percent of those surveyed handle social media in-house but 19 percent said they would prefer to outsource this responsibility.

Reluctant Marketers

The majority of small businesses surveyed conduct email –related marketing activities, including newsletters and surveys, in-house. When it comes to outsourcing, small businesses are focusing on those marketing initiatives that have larger associated costs and require more time away from running their core business.



  TV/Radio Ads         40 percent


  SEO         35 percent


  Online Banner Ads         23 percent


  Website         22 percent


  Local Print Ads         20 percent

“We hear from small businesses that it’s challenging to keep pace with evolving online marketing technologies, from Facebook ads, to mobile-optimized websites, to Google Analytics, so it’s understandable that many outsource these kinds of activities,” said Christopher M. Litster, senior vice president of sales and marketing, Constant Contact.

Among the activities that small businesses handle in-house but would prefer to outsource, social media marketing tops the list. There is a clear gap between small businesses that do outsource and those that want to outsource:




Prefer to Outsource





  Social Media         3 percent               19 percent         16 percent


  SEO         35 percent               50 percent         15 percent


  Local Print Ads         20 percent               32 percent         12 percent


  Online Banner Ads         23 percent               34 percent         11 percent


  TV/Radio Ads         40 percent               51 percent         11 percent

“Managing social media is a hot button with small businesses,” said Litster. “In an earlier Constant Contact survey, 80 percent said they conduct social media marketing, yet more than half also told us it’s the marketing activity they need the most help with, so it’s not surprising to see here that social media has the biggest gap between those who do outsource it and those who’d like to.”

Why are they not outsourcing these marketing responsibilities? Cost was an issue. The percentages ranged from 46 percent saying they cannot afford to outsource SEO, to 29 percent saying they cannot afford to outsource online banner ads.

Time is Money

Survey respondents estimated that they, their employees, and their volunteers spend a combined total of approximately 33 hours per week on marketing activities. When asked to provide a dollar amount to the value of an extra hour in their day, the mean came out to $273, with responses ranging all the way up to $5,000.

“When you consider that small businesses are taking on a lot of their marketing themselves, it’s understandable that 67 percent say that they don’t have enough time in their day to get everything done,” said Litster. “But if they take a look at the monetary value of their time, and compare that to the time spent on activities they’d prefer to outsource, like social media, there may be occasions when outsourcing proves more cost-effective. Constant Contact’s 9,000-plus Solution Providers are small business marketing consultants who support many of our customers with marketing resources, and they often see small business owners have the outsourcing ‘ah-ha’ moment, when they realize that the time-savings more than makes up for any service fees.”

For more information on Constant Contact’s Solution Provider Program, visit

About the Survey

This Constant Contact-sponsored survey was administered in June 2013 to 1,305 participants in the Constant Contact Small Biz Council – a research panel of US small businesses and nonprofits recruited from the Constant Contact customer base. This is the second installment of an ongoing study about the state of small businesses and the ways they connect with, and grow, their audiences. Results include responses from respondents across a range of business-to-business and business-to-consumer industries.

About Constant Contact®, Inc.

Constant Contact wrote the book on Engagement Marketing™ – the new marketing success formula that helps small organizations create and grow customer relationships in today’s socially connected world. More than half a million small businesses, nonprofits and associations worldwide use the company’s online marketing tools to generate new customers, repeat business, and referrals through email marketing, social media marketing, event marketing, local deals, digital storefronts, and online surveys. Only Constant Contact offers the proven combination of affordable tools and free KnowHow®, including local seminars, personal coaching and award-winning product support. The company further supports small organizations through its extensive network of consultants/resellers, technology providers, franchises and national associations.

Constant Contact and the Constant Contact Logo are registered trademarks of Constant Contact, Inc. All Constant Contact product names and other brand names mentioned herein are trademarks or registered trademarks of Constant Contact, Inc. All other company and product names may be trademarks or service marks of their respective owners.




Media Contact:
Constant Contact
Erika Tower, 781-482-7039
Investor Contact:
Constant Contact
Jeremiah Sisitsky, 339-222-5740


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