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Small Businesses Close 2015 with Higher Revenues and Start 2016 Strong According to Constant Contact Survey
Small businesses commit to education as do-it-yourself marketing becomes top priority
"They understand today’s business climate and what elements are in their control, and are increasing their reliance on online marketing as they take measured steps to achieve their business goals."

WALTHAM, Mass.--(BUSINESS WIRE)--2016 is emerging as a promising year for small businesses, with more than 70 percent of those surveyed meeting or exceeding their first quarter revenue targets. This positive news follows on the heels of a solid 2015 where the majority of those surveyed achieved higher year-over-year revenue, indicating that small businesses are building momentum. This insight, along with perspectives on hiring, marketing, and training, comes from a new small business survey from Constant Contact, part of the Endurance International Group’s (NASDAQ:EIGI) family of brands. Constant Contact released the survey results in celebration of National Small Business Week.

Building Revenue Momentum

Sixty-one percent of small business owners surveyed report ending 2015 with higher revenues than 2014. As for 2016, many are off to a great start, with 48 percent hitting their revenue targets and another 24 percent pleasantly surprised with their first quarter results. Almost a quarter (24 percent) started the year with lower than expected revenue, and four percent are unsure.

More Money, More Marketing but Not More Hiring

Better overall revenues have more than half (53 percent) of small business owners surveyed planning to boost their marketing spend in 2016. This commitment to spending, however, does not translate into more hires, as only seven percent plan to hire full-time employees this year:


• Do not plan to hire more employees this year:

    50 percent

• Will hire, but part-time only:

    17 percent

• Plan to hire both full-time and part-time employees:

    10 percent

• Anticipate hiring full-time employees:

    7 percent

• Unsure:

    16 percent

“Today’s small business owner is a realist, a calculated risk taker, and a fast learner,” said John Orlando, chief marketing officer at Constant Contact. “They understand today’s business climate and what elements are in their control, and are increasing their reliance on online marketing as they take measured steps to achieve their business goals.”

Natural Curiosity Drives Interest in Learning

Time-starved small business owners do view learning as a priority, with the majority (52 percent) of those surveyed allocating up to 10 percent of their time each month to learning something new.

Why do they devote time to learning? The number one reason isn’t to stay ahead of the competition. In fact, when asked what inspires small business owners to learn about a work-related topic, concept, or process, those surveyed provided multiple reasons. The top ranked answers were natural curiosity, professional development, and to better understand customers. The fourth and fifth most common reasons were competitive pressures and a directive from their manager.

The top three topics they most recently explored were social media, SEO, and Facebook advertising. In the absence of adding more employees, small business owners are turning to a variety of online and offline resources to learn about the latest marketing technologies.

When asked what learning resources they turn to, the survey participants provided a variety of responses. The top three were: colleagues/peers/friends, followed by online search and webinars. Additional learning resources cited were, in rank order: blogs, trade publications, news outlets, product review sites, and podcasts.

About the Data

This Constant Contact data was compiled from surveys administered in February and April 2016 to more than 1,000 people running a small business who participate in the Constant Contact Small Biz Council – a research panel of US small businesses and nonprofits recruited from the Constant Contact customer base. The survey is part of an ongoing series about the state of small businesses and the ways they connect with, and grow, their audiences.

About National Small Business Week

Every year since 1963, the President of the United States has issued a proclamation announcing National Small Business Week, which recognizes the critical contributions of America’s entrepreneurs and small business owners. As part of National Small Business Week, the U.S. Small Business Administration takes the opportunity to highlight the impact of outstanding entrepreneurs, small business owners, and others from all 50 states and U.S. territories. Set as the first week in May, National Small Business Week includes events across the country and educational webinars on a variety of business topics.

About Constant Contact®, Inc.

Constant Contact, an Endurance International Group company and a leader in email marketing since 1995, provides hundreds of thousands of small businesses around the world with the online marketing tools, resources, and personalized coaching they need to grow their business.

About Endurance International Group

Endurance International Group (NASDAQ: EIGI) helps millions of small businesses realize their dreams. The company equips small businesses worldwide with products and technology to power their online web presence, email marketing, mobile business solutions, and more. Endurance’s best in class family of brands includes Constant Contact, Bluehost, HostGator,, BigRock, SiteBuilder, and, among others. Headquartered in Burlington, Massachusetts, Endurance employs more than 3,700 people across the United States, Brazil, India, Israel, and the United Kingdom. For more information, visit

Constant Contact and the Constant Contact logo are registered trademarks of Constant Contact, Inc. All Constant Contact product names and other Constant Contact brand names mentioned herein are trademarks or registered trademarks of Constant Contact, Inc. All other company and product names may be trademarks or service marks of their respective owners.

Endurance International Group and the compass logo are trademarks of The Endurance International Group, Inc. Other brand names of Endurance International Group are trademarks of The Endurance International Group, Inc. or its subsidiaries.



Constant Contact
Julie Murphy, 781-482-7537