Constant Contact Nonprofit Pulse Survey: Attracting New Supporters Keeps Nonprofits Up at Night
Majority of nonprofits see potential of social media marketing to help with engaging supporters

WALTHAM, Mass.--(BUSINESS WIRE)--According to new survey data from Constant Contact®, Inc. (NASDAQ: CTCT), the challenge of attracting new supporters is keeping 64% of nonprofits up at night. While the Constant Contact 2012 Nonprofit Pulse Survey revealed nonprofit concerns related to cash flow and staff levels, it also revealed that 58 percent find social media marketing an effective marketing tool that can be deployed to address these concerns.

What’s Keeping Nonprofits Up at Night

When it comes to running their organizations effectively, nonprofits are concerned about attracting new supporters and connecting more effectively with existing supporters. When asked what keeps them up at night:

  • 64 percent said how to attract new supporters.
  • 59 percent said how to connect and better engage with existing supporters.
  • 57 percent said getting funding.

Management and measurement of marketing activities were also addressed:

  • 34 percent said having a more integrated communication strategy.
  • 22 percent said how to make marketing dollars go further.
  • 20 percent said how to measure the impact of marketing campaigns.

Marketing “Go Tos”

Nonprofits still rely largely on email marketing, with 86 percent finding it to be an effective marketing tool for their organization. Other marketing activities found to be effective are: website (80 percent), in-person interactions (73 percent), and events (70 percent).

Facebook is Preferred Social Media Marketing Activity – Hands Down

Social media marketing is also an important tool for nonprofits, with 58 percent naming social media marketing as an effective marketing tool. However, Facebook is clearly king of all social media within the nonprofit sector. Of those nonprofits that find social media marketing to be effective, when asked which tools they find to be most effective:

  • 88 percent said Facebook.
  • 5 percent said Twitter.
  • 3 percent said LinkedIn.
  • 1 percent said Google+; 1 percent said YouTube.

Social Media Learning Curve

While social media marketing is valued by a majority of nonprofits, it is also an area where they want guidance. When asked which marketing activities they need help with:

  • 57 percent said social media marketing.
  • 36 percent said email marketing.
  • 35 percent said website.

Of note, nonprofits think 73 percent of their supporters are likely to recommend their organization to a friend or colleague, a dynamic that could be greatly amplified with the use of social media marketing.

“While more nonprofits understand that social media can help them attract and engage supporters, it’s still a bit of a mystery to them in terms of how to actually use it themselves,” said Alec Stern, vice president, strategic market development, Constant Contact. “I think there’s a real opportunity here to educate nonprofits on not only the basic ‘how-tos’ of social media but also the longer view benefits of social media sharing. The ability to share real-time first-person stories and images from charitable recipients, volunteers, and donors, and get a dialog started among all constituents, is a truly compelling way to build an engaged community.”

Nonprofit Outlook

Generally speaking, the health of nonprofits appears stable or growing:

  • 67 percent expect membership/funding for the year to be more than last year, while 7 percent expect it to be less.
  • 49 percent have seen an increase in membership/funding so far this year, while 12 percent have seen a decrease.
  • 55 percent have adequate cash flow.

This optimism is leveled by some operational challenges they face:

  • 46 percent of nonprofits are experiencing increased operating costs.
  • 35 percent need additional staff but are unable to hire.
  • 51 percent have increased the number of service offerings.

For a full report, please visit

About the Survey

This Constant Contact-sponsored survey was administered in May 2012 to 1000 participants in the Constant Contact Small Biz Council – a research panel of US small businesses and nonprofits recruited from the Constant Contact customer base. This is the first installment of an ongoing study about the state of nonprofits and the ways they connect with, and grow, their audiences. Results include responses from 307 nonprofit organizations. Of note, 65 percent of respondents have annual operating budgets below $500,000.

About Constant Contact®, Inc.

Constant Contact wrote the book on Engagement Marketing™ – the new marketing success formula that helps small organizations create and grow customer relationships in today’s socially connected world. More than half a million small businesses, nonprofits and associations worldwide use the company’s online marketing tools to generate new customers, repeat business, and referrals through email marketing, social media marketing, event marketing, local deals, digital storefronts, and online surveys. Only Constant Contact offers the proven combination of affordable tools and free KnowHow, including local seminars, personal coaching and award-winning product support. The company further supports small organizations through its extensive network of consultants/resellers, technology providers, franchises and national associations.

Constant Contact and the Constant Contact Logo are registered trademarks of Constant Contact, Inc. All Constant Contact product names and other brand names mentioned herein are trademarks or registered trademarks of Constant Contact, Inc. All other company and product names may be trademarks or service marks of their respective owners.



Media Contact:
Constant Contact
Erika Dornaus, 781-482-7039
Investor Contact:
Constant Contact
Jeremiah Sisitsky, 339-222-5740


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